Cancellation Policy

Last Updated: 21/04/2026

Where this Policy Refers to:

• You or Your, this means you as the NDIS Participant
• We, Our or Us, this means Talk Health Therapy as Your Service Provider
• Party or Parties, this means both You and Us

If You need to cancel a scheduled service, You must provide at least one (1) full business day’s notice prior to the scheduled service.

For the purposes of this policy, “one full business day’s notice” means that a cancellation must be received by close of business, two business days before the scheduled service.

Any cancellation received after close of business on that day, or on the business day immediately before the scheduled service, will be considered a late cancellation, as it does not meet the requirement for one full business day’s notice.

You can provide notice verbally by phone or in writing via email or text message.

If You cancel a scheduled service after this time, it is Our right to charge a short notice cancellation fee. In accordance with the NDIS Pricing Arrangements and Price Limits, a short notice cancellation (or no show) may be claimed at up to 100% of the agreed fee for the scheduled support, subject to applicable NDIS conditions.

Our short notice cancellation fee is 100% of the scheduled service.

If We cancel a scheduled service due to our practitioner being unwell, You will not be charged for this.

We are committed to providing the best possible care and support to You. We reserve the right to discharge clients in certain circumstances, such as repeated cancellations or unsafe environments. In these instances, We will work closely with You to understand and overcome any barriers, ensuring that You receive the support You need in a safe manner.

For the purpose of this agreement, Our business hours are Monday to Friday, 8:30am to 4:30pm (excluding public holidays and notified periods of leave or business closure).