Cancellation Policy

Last Updated: 18/02/2025

Where this Policy Refers to:

• You or Your, this means you as the NDIS Participant
• We, Our or Us, this means Talk Health Therapy as Your Service Provider
• Party or Parties, this means both You and Us

Our cancellation can be viewed in your services agreement under the “Cancellation Policy” section:

“If You need to cancel a scheduled service, You must provide Us with 1 full business day notice prior to the commencement time of the scheduled service. You can provide notice verbally by phone or in writing via email or text message.

If You cancel a scheduled service after this time, it is Our right to charge the short notice cancellation fee. Our short notice cancellation fee is 100% of the scheduled service.

If We cancel a scheduled service, due our practitioner being unwell, You will not be charged for this.  
We are committed to providing the best possible care and support to You. We reserve the right to discharge clients in certain circumstances, such as repeated cancellations or unsafe environments. In these instances, We will work closely with You to understand and overcome any barriers, ensuring that You receive the support You need in a safe manner. 

For the purpose of this agreement, Our business hours are Monday to Friday, 8.30am to 4.30pm (excluding Public Holidays and notified period of leave or business closure).”