Complaints and Feedback Policy

Last Updated: 14/05/2024

Where this Policy Refers to:

• You or Your, this means you as the NDIS Participant
• We, Our or Us, this means Talk Health Therapy as Your Service Provider
• Party or Parties, this means both You and Us

Your feedback helps Us provide the best possible service. We encourage to share how You think Our services provided to You can be improved.

If You want provide feedback, or make a complaint directly to Us, you can:

• complete a Feedback Form on our website at talkhealththerapy.com.au/feedback
• email your feedback to [email protected]
• Call us on (07) 2111 6983

If You don’t feel comfortable giving feedback or making a complaint directly with Us, We encourage You to contact another support person for advice and assistance. For example, you can seek support from an Advocate, your Support Coordinator, or your Local Area Coordinator.

If You are not happy with the outcome of the feedback or complaint, You can contact the National Disability Insurance Agency by calling 1800 800 110, visiting one of their offices in person, or visiting ndis.gov.au for further information.

If Our conduct is in breach of the NDIS Code of Conduct, Your complaint can be raised with the NDIS Commission by:

• Calling 1800 035 544 (free call from landlines).
• Text Telephone (TTY): 133 677.
• National Relay Service: 1800 035 544.
• Completing a Compliant Contact Form at ndiscommission.gov.au/about/making-complaint