Privacy Policy

Last Updated: 26/02/2025

Where this Policy Refers to:

• You or Your, this means you as the Service User
• We, Our or Us, this means Talk Health Therapy as Your Service Provider
• Party or Parties, this means both You and Us

Protecting Your Privacy and Confidentiality

We are committed to protecting Your privacy and the confidentiality of Your information. We adhere to all legal and ethical requirements when collecting, storing and using Your personal information.

Information We Collect

We may collect the following information about You:

• Personal details: name, contact information, identification numbers.
• Health information: medical history, treatments, services received.
• Financial information: payment details.
• Service-related information: records of services provided, case notes.
• Sensitive information: race, ethnicity, religious beliefs.

How We Use Your Information

We use Your information to:

• Provide and improve Our services.
• Communicate with You and provide support.
• Ensure Your information is accurate and up-to-date.

Your Privacy Rights

You have the right to:

• Know what personal information We collect and why.
• Access Your personal information and request corrections.
• Be informed about how Your information will be used and who will have access to it.

How We Protect Your Information

We take the following steps to protect Your information:

• Store Your information securely on Our servers.
• Limit access to Your information to authorized personnel only.
• Regularly review and update Our security measures.

Sharing Your Information

We may share Your information with third parties only when:

• Required by law.
• Necessary to provide services You have requested.

Access to Your Information

You can request access to Your personal information by:

• Submitting a written request.

We will review Your request and provide access unless restricted by legal or regulatory requirements.

Confidentiality

All employees are required to maintain the confidentiality of Your information. This includes:

• Keeping Your information private.
• Only disclosing information when necessary for their role.

Exceptions to Confidentiality

We may disclose Your information if:

• Required by law.
• Reporting concerns of misconduct or safety issues.
• Providing de-identified information for audits or reports.

Managing Your Information

We ensure Your information is:

• Collected lawfully and fairly.
• Accurate, complete, and up-to-date.
• Stored securely and destroyed when no longer needed.

Contact Us

If you have any questions or concerns about our privacy policy or the use of your personal information, please contact us at [email protected], and we will respond within 48 hours.