Last Updated: 14/05/2024
Where this Policy Refers to:
To ensure the safety of our staff, we have provided a Home Details Assessment for you to fill out before your first appointment. Additionally, our administration team or treating practitioner may call you before your first appointment with additional questions regarding the answers you have provided on the Home Details Assessment.
Please Cancel If You Are Unwell
We kindly request that you cancel your appointments if you or your immediate family within the household are feeling sick or unwell. While you may have no symptoms, infectious illnesses can spread directly from person to person, regardless of symptoms.
As many of our practitioners are seeing multiple clients a day and over the course of the week, infectious diseases have the potential to spread quickly through many of the most vulnerable in our communities.
As such, We also reserve the right to refuse services, and a cancellation fee as per our cancellation policy will apply.
Right To Refuse Service
We strive to maintain the safety of our staff, the public and other community members. As such, if a practitioner feels that their safety may be impacted by their immediate environment, they have the right to refuse services, and a cancellation fee as per our cancellation policy will apply.
